I’m seeing several articles declaring “homeshoring” to be the new trend in business process outsourcing (BPO). According to Kristen Kizer, a director of customer care at DigitalBridge Communications, homeshoring attracts “more qualified agents, such as stay-at-home moms, idle retirees and college students.” The StartupNation article is here. Labor trends researcher IDC has seen steady 20% [...]

Some article copy never ages. Here’s a great article from 1996 by Frederick J. Beste on the 50-50 Ownership Deathtrap, the Three Musketeers Deathtrap, the Big Fish Swallows Little Fish Deathtrap, and 22 other things Not To Do when you are starting up. It’s a checklist of failure events. 1996, you say? Yes, it’s from [...]